We have proudly served our community for over 21 years. Our vision has always been to provide a five-star experience to pets and people. The pandemic caused by COVID-19 has provided a set of challenges for veterinary hospitals that is unlike any we have weathered. Veterinary hospitals around the nation are experiencing a remarkable increase in patients while adhering to new government regulations and CDC guidelines all while adapting to decreasing staff as families are adjusting to having children at home during school hours. This is not a profession where one may work from home.
Despite this challenge, our staff continues to work very hard to provide your pets with the superior and compassionate medical care you have come to expect. We are striving to communicate well with you in the parking lot as we continue to offer curbside check-in/out services in an effort to protect the health of our employees and their families as best as we can. If our staff is not healthy, they will not be available to help your pet(s). This process has resulted in increased wait times that some clients perceive as a lack of caring. Nothing could be farther from the truth.
We have been working fervently in an effort to accommodate all the needs of our patients and their humans. Many staff members have agreed to routinely work Sundays, our doctors have extended their daytime office hours, our practice offers a no extra charge for Aldie Vet Drop-off service for active clients with sick pets in addition to scheduled appointments, and we have been diligently fitting in more emergencies than normal. All of these efforts have been made to help sick and well pets in our community receive the veterinary care they need in a calm, no stress environment, which does take more time.
If you are a client of Aldie Veterinary Hospital, you will always be our priority. We have dedicated Aldie Vet Client Only appointments over patients that we only see with Dulles South Animal Emergency & Referral. Even with that, there are so many pets in need. We do ask for your understanding, patience, and an extra measure of grace. Our dedicated team will be so appreciative.
Happy Holidays and thank you for entrusting us with your pets all these years!